Onboarding Programs Should Start Before the New Hires First Day

Onboarding Programs Should Start Before the New Hires First Day

Onboarding programs are the first touch a new hire makes with your organization. In order to make a great impression and set them up for success, you must be deliberate in creating a plan that welcomes them, introduces them to their team and set them up for success in their new role.

To ensure the new hire starts on the right foot, a great onboarding plan starts before the first day for the new hire. Below are the top 5 actions to have in place before the new hire begins.

 1.      Have a 30, 60, 90-day onboarding plan in place.  Onboarding can not be accomplished in a week! Having a clear plan will let your newest hires know where to focus their time and attention and what they need to accomplish in order to be successful.

2.      A dedicated mentor.  This mentor will help with roles & responsibilities as well as company culture.  Mentors help even out the learning curve.

3.      A designated greeter on the first day.  The greeter does not necessarily have to be the assigned mentor.  Regardless of who greets, have the new hire start about an hour and half after the usual company start time.  This gives their greeter/mentor time to read through their morning e-mail, answer any pressing calls and address any necessary issues so the new hire has their full attention once they start.

4.      Have a cross-training schedule in place. The new sales team member should spend a couple of days with each member of the marketing, technical and customer service teams (at the very least) to help foster an understanding of what each team member does. 

5.      Lastly, encorporate socialization. Have a group lunch or happy hour already planned – even if it is just some snacks and pop in the office at the end of the day.

Having an effective Onboarding Program is more than just a ‘nice to have’ for a company. In fact, there is a strong business case to be made supporting this process. Organizations with a strong onboarding process improve new hire retention by 82% and productivity by over 70%, according to Glassdoor.

If your business needs help in developing a 30, 60, 90-day onboarding process, contact Nancy Wiskel at Wiskel Consulting to take your first steps to an efficient onboarding process.

 

Sales Reps Should Play a Key Role at the Top of the Sales Funnel

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